Terms & Conditions

Last updated: 19 May 2026

These terms govern the use of this website and the engagement of services provided by Margo Solutions. By using this website or engaging our services, you ("client", "you") agree to these terms. Please read them carefully.

1. About us — trading information

Trading name: Margo Solutions
Legal name: Jurgita Margelyte (sole trader)
Email: hello@margosolutions.co.uk
VAT: Not VAT-registered (turnover below the HMRC threshold). All fees are quoted exclusive of VAT and no VAT is charged.

2. Services

Margo Solutions provides Virtual Assistant, Personal Assistant, Executive Assistant, Business Development and Partnerships Management services. Services are delivered remotely as standard, with in-person support available in Norfolk and the wider East Anglia region by prior arrangement.

The exact scope of services for each engagement will be agreed in writing (by email or signed proposal) before work commences. The website describes our services in general terms only; nothing on the website constitutes a binding offer or fixed quote.

We reserve the right to decline any engagement that falls outside our expertise, conflicts with existing client work, or is incompatible with our values.

3. Fees, quotes & payment

Hourly rate: £40 per hour, billed in 15-minute increments.
Retainer packages: Starter (£400 / 10 hours), Growth (£800 / 20 hours), Partner (£1,600 / 40 hours) — each per calendar month, charged at the same hourly rate to guarantee your priority access and continuity.
Pricing displayed on the website is indicative only. Final fees will be confirmed in a written quote or engagement letter.
Retainer hours do not roll over to the following month unless explicitly agreed in writing.
Invoices are issued in advance for retainers (start of each calendar month) or weekly for hourly work.
Payment terms: net 7 days from invoice date, by UK bank transfer unless otherwise agreed.
Out-of-pocket expenses (travel, third-party tools, postage, etc.) are charged at cost and pre-approved with you.
Business Development Manager work, special projects and bespoke engagements (e.g. partnerships campaigns, multilingual liaison, event leadership, strategic consultancy) are quoted separately. Fees are agreed directly with the client after a discovery call, based on scope, deliverables, seniority, urgency and commercial value, and confirmed in writing before work begins.

4. Late payment (business clients)

For business-to-business contracts, the Late Payment of Commercial Debts (Interest) Act 1998 applies. If an invoice is not paid by the due date we may, without prejudice to any other remedy:

Charge statutory interest at the Bank of England base rate plus 8% per annum;
Claim the fixed statutory compensation per invoice (currently £40 for debts under £1,000; £70 for debts £1,000–£9,999.99; £100 for debts £10,000 or more);
Recover reasonable costs of pursuing payment;
Suspend work until the account is settled.

5. Discovery call

The initial discovery call is free of charge and carries no obligation on either party. It exists solely to determine whether we are a good fit. No contract is formed by the discovery call.

6. Consumer cancellation rights (14-day cooling-off)

If you are a consumer (engaging our services as an individual for purposes wholly or mainly outside any trade, business, craft or profession of yours), you have a 14-day statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting the day after the contract is entered into.

To cancel: email hello@margosolutions.co.uk with a clear statement of your decision to cancel before the 14-day period ends. We will refund all payments received from you within 14 days of receiving your notice.

If you ask us to begin work during the 14-day cooling-off period (which we will only do with your express, written request), you will be liable to pay for work actually performed up to the point of cancellation. Once the services are fully performed during the cooling-off period (with your express prior consent), you lose the right to cancel.

7. Cancellation & termination (business clients)

Hourly engagements may be cancelled by either party with reasonable notice. Hours already worked, and any agreed expenses, remain payable.
Retainer engagements require 30 days' written notice of cancellation. The current month's retainer remains payable in full.
Either party may terminate immediately in the event of material breach (including non-payment of more than 14 days, ethical breach, or serious breakdown of working relationship), insolvency, or any conduct bringing the other party into disrepute.
On termination, we will return or securely destroy your data and login credentials in accordance with your reasonable instructions and our retention obligations.

8. Client responsibilities

To enable us to deliver, you agree to:

Provide accurate, lawful and timely information, briefs and access (logins, documents, contacts);
Respond to queries within a reasonable timeframe so work can progress;
Hold all necessary rights, licences and permissions in any materials you ask us to use;
Treat us with the same professionalism and respect we extend to you.

9. Client indemnity

You agree to indemnify and keep us indemnified against all claims, losses, damages and costs (including reasonable legal costs) arising from any breach by you of clause 8, in particular any third-party claim that materials you supplied to us infringe intellectual property, defamation, data protection or other applicable law.

10. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other in connection with the services. This obligation survives termination of the engagement for a period of three (3) years, except for information that: (a) becomes public through no fault of the receiving party; (b) must be disclosed by law; or (c) is independently developed without use of the confidential information. A separate Non-Disclosure Agreement (NDA) can be entered into on request.

11. Data protection & processor obligations

Where, in the course of providing services, we process personal data on your behalf (e.g. managing your contacts, CRM, email lists), you are the Data Controller and we are the Data Processor. We will:

Process such data only on your documented written instructions;
Ensure appropriate technical and organisational security measures (UK GDPR Art. 32);
Notify you without undue delay of any personal data breach affecting your data;
Assist you with data subject rights requests and impact assessments;
On termination, return or delete your personal data as instructed.

Both parties will comply with UK GDPR and the Data Protection Act 2018. A separate written Data Processing Agreement (DPA) will be signed where required by law. See our Privacy Policy for full details.

12. Intellectual property

All work product produced specifically for you in the course of an engagement (e.g. bespoke documents, spreadsheets, CRM structures) becomes your property on full payment of all sums owed. Until then, all IP remains ours. Templates, processes, methodologies and pre-existing materials owned by Margo Solutions remain ours and are licensed to you only for the purposes of the engagement.

13. Subcontracting & assignment

We will not subcontract any part of the services without your prior written consent (such consent not to be unreasonably withheld). Neither party may assign or transfer its rights or obligations under the contract without the prior written consent of the other.

14. Insurance

We are in the process of obtaining Professional Indemnity Insurance appropriate to our services. Once in place, details (insurer and policy limit) will be confirmed in our engagement letter or on request.

15. Bookkeeping services — important scope note

Bookkeeping services provided by Margo Solutions are administrative in nature (invoicing, expense tracking, reconciliations, record-keeping and basic accounts management). They do not constitute regulated financial advice, tax advice, audit, or statutory accounts preparation. For these, you must engage a qualified accountant or financial adviser. We do not accept liability for tax, regulatory or compliance outcomes arising from advice that should have been obtained from a qualified professional.

16. Limitation of liability

We will perform our services with reasonable skill and care as required by section 49 of the Consumer Rights Act 2015 (for consumer clients) and by common law (for business clients). However, to the maximum extent permitted by law:

Our total aggregate liability for any single engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) £1,000 or (b) the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, consequential, special or punitive losses; loss of profits, revenue, anticipated savings, goodwill, opportunity, business or data; whether or not foreseeable.
Nothing in these terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be limited or excluded under English law — including, for consumers, statutory rights under the Consumer Rights Act 2015 and, for everyone, liability under the Data Protection Act 2018 / UK GDPR where caused by our breach.

17. Force majeure

Neither party will be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to: acts of God; serious illness or incapacity; epidemic or pandemic; war, terrorism or civil unrest; cyber-attack or sustained internet/utility outage; supply-chain failure of essential third-party services; government action; fire, flood or natural disaster. The affected party will notify the other promptly and use reasonable efforts to mitigate.

18. Anti-bribery & anti-corruption

Each party will comply with the Bribery Act 2010 and will not offer, give, accept or solicit any bribe, facilitation payment or other improper inducement in connection with the engagement.

19. Dispute resolution

If a dispute arises, the parties will first attempt to resolve it in good faith through direct discussion. If unresolved within 30 days, the parties agree to attempt mediation through a recognised UK mediator before commencing court proceedings. Nothing in this clause prevents either party from seeking urgent injunctive relief.

20. Notices

Formal notices under these terms must be sent in writing by email to hello@margosolutions.co.uk (with delivery receipt) or by recorded delivery to the business address shown in clause 1. Notices are deemed received on the next business day.

21. General provisions

Entire agreement: these terms, together with the engagement letter / written quote, constitute the entire agreement between the parties.
Severability: if any provision is found unenforceable, the remainder will continue in full force.
No waiver: failure to enforce any right does not waive that right.
No partnership / agency: nothing creates a partnership, joint venture, employment, agency or franchise between the parties.
Third-party rights: a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.
Variation: any variation must be in writing and signed (or confirmed by email) by both parties.

22. Governing law & jurisdiction

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, save that consumers retain any right under applicable consumer protection law to bring proceedings in the jurisdiction in which they reside.

23. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this page reflects the latest version. Existing clients will be notified by email of material changes; continued engagement after notice constitutes acceptance.

24. Contact

Questions about these terms? Email hello@margosolutions.co.uk.